School Receptionist and front office Manual eBook

The School Reception / Front Office SOP by School of Educators serves as a definitive guide for maintaining a professional, efficient, and welcoming front desk environment. As the first point of contact for parents, visitors, and stakeholders, the school reception must reflect the institution’s values, communication standards, and operational discipline.

This manual outlines clear procedures for call handling, visitor management, inquiry resolution, and emergency communication, ensuring that every interaction is courteous, timely, and well-documented. It also supports front office staff in organizing appointments, managing lost-and-found items, and coordinating mail and courier operations—building trust and professionalism at the entry point of the school.

• Introduction to Front Office Standards

• Opening and Closing Duties for Reception Staff

• Professional Call Handling & Telephone Etiquette

• Responding to Walk-in and Phone Inquiries

• Visitor Entry Protocols & Gate Pass System

• Parent Reception & Interaction Etiquette

• Mail and Courier Handling Procedures

• Appointment Booking and Follow-ups

• Complaint Receipt and Escalation Mechanism

• Cleanliness & Ambience of Reception Area

• Emergency Communication & Alert Duties

• Lost and Found Item Handling & Log Maintenance

This manual is essential for front office executives and school administrators aiming to ensure that first impressions are positive, processes are seamless, and all interactions reflect the school’s professionalism and care.