The Parent Partnership & Grievance Redressal Policy Manual by School of Educators is a comprehensive framework designed to foster constructive engagement between schools and parents while ensuring transparent, timely, and respectful resolution of concerns. This manual empowers schools to build a culture of mutual trust, collaboration, and responsiveness.
The SOP clearly outlines protocols for parent communication, volunteer involvement, grievance escalation, and feedback collection—backed by practical formats and real-life examples. It supports schools in aligning with CBSE and NEP 2020 guidelines on parental inclusion and responsive school environments.
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Importance of Parent-School Partnership
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Formal Communication Channels (Digital, Verbal, Written)
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Parent Volunteer Roles & Guidelines
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PTA Structure and Functioning (if applicable)
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Access Protocols to School Personnel
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Grievance Types and Definitions
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Complaint Submission Process
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Escalation Pathways & Hierarchy
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Resolution Timelines and Follow-up
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Documentation, Recordkeeping & Confidentiality
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Feedback Loops and Satisfaction Surveys
This manual is a vital tool for school leaders, coordinators, and administrative teams committed to building strong school–home relationships, enhancing transparency, and resolving concerns effectively.
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