Parent Partnership and Grievance Redressal Policy Manual eBook

The Parent Partnership & Grievance Redressal Policy Manual by School of Educators is a comprehensive framework designed to foster constructive engagement between schools and parents while ensuring transparent, timely, and respectful resolution of concerns. This manual empowers schools to build a culture of mutual trust, collaboration, and responsiveness.

The SOP clearly outlines protocols for parent communication, volunteer involvement, grievance escalation, and feedback collection—backed by practical formats and real-life examples. It supports schools in aligning with CBSE and NEP 2020 guidelines on parental inclusion and responsive school environments.

• Importance of Parent-School Partnership

• Formal Communication Channels (Digital, Verbal, Written)

• Parent Volunteer Roles & Guidelines

• PTA Structure and Functioning (if applicable)

• Access Protocols to School Personnel

• Grievance Types and Definitions

• Complaint Submission Process

• Escalation Pathways & Hierarchy

• Resolution Timelines and Follow-up

• Documentation, Recordkeeping & Confidentiality

• Feedback Loops and Satisfaction Surveys

This manual is a vital tool for school leaders, coordinators, and administrative teams committed to building strong school–home relationships, enhancing transparency, and resolving concerns effectively.