“CUET Business Studies Notes by Artham Resources: Chapter 12 – Consumer Protection. Explores laws, rights, and measures to safeguard consumer interests and ensure fair business practices.”
Content of Chapter 12 – Consumer Protection:
- Introduction to Consumer Protection
- Rights of Consumers: Right to Safety, Information, Choice, and Redressal
- Consumer Protection Act, 1986: Provisions and Objectives
- Consumer Rights Awareness and Education
- Consumer Grievance Redressal Mechanisms: Consumer Courts and Forums
- Role of Government and NGOs in Consumer Protection
- Ethical Business Practices and Consumer Satisfaction
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